Windows PC and Mac
Use a desktop player whose publisher and supported configuration format you can verify.
Windows PCs and Apple Mac computers
A supported Windows or macOS release
Microsoft Store, Mac App Store, or the app publisher's official site
Before you begin
- A supported device connected to the internet
- A media player obtained from its official app store or publisher
- Connection details from a service you are authorized to use
Installation and configuration
- 01
Check the device and connection
Confirm the device is supported, connect it to a stable network, and install operating-system updates offered by the manufacturer. Avoid installers from third-party download mirrors and keep the operating system and player updated.
- 02
Choose a compatible player
Look in the Microsoft Store, Mac App Store, or an app publisher's official site for a reputable media player that supports the playlist or login format supplied by your authorized provider. Review the app publisher and permissions before installing.
- 03
Get your own connection details
Request the playlist URL or account configuration directly from the provider you are authorized to use. This site does not issue or store player credentials.
- 04
Add the configuration in the player
In the player, choose its matching playlist or account setup option and enter the provider's details exactly as supplied. Do not post those details publicly or send them in an open support request.
- 05
Refresh and review the guide
If your provider supplies program-guide data, refresh it in the player and check its time-zone setting. Availability of guide information depends on the provider and app.
Common setup problems
The player cannot connect
Check the device's internet access, update the app, and re-enter the details from your provider. Ask that provider to confirm the configuration is active and supported.
Playback pauses or buffers
Restart the router and player, try a wired connection or a less congested Wi-Fi band, and close other high-bandwidth apps. If the issue remains, ask your provider to check the stream.
The guide or categories are missing
Refresh the playlist, check the app's guide and time-zone settings, and confirm with your provider that guide data is included in the configuration.
Need help choosing a plan?
Review the duration and connection options, then contact the team with your device model and question. Never include passwords or playlist URLs in a public message.